Modeltext-classificationpublishedtokenize soon · $INTENT
SupportIntent Multilingual
Intent and resolution tagging for support chats in English and Spanish.
Try it
hosted inferenceRuns on hosted compute. Each run counts toward the model stats.
Model card
Trained on the Customer Support Dialogues mission. Labels a multi-turn chat with the customer intent (billing, outage, refund, delivery, account, other) and predicts whether the issue will resolve in-chat. Ships as a small classifier head on a multilingual encoder; fast enough to run on every incoming ticket.
Metrics
accuracy
0.93
macro f1
0.90
languages
en, es
rows verified
30
Data lineage
Every training row came from these missions and passed a human review. Hunters were paid 120 $POD for it.