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Modeltext-classificationpublishedtokenize soon · $INTENT

SupportIntent Multilingual

Intent and resolution tagging for support chats in English and Spanish.

Marco Ruiz@marco_ships xlm-roberta-base 30 verified rows 412 runs1mo ago
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hosted inference
Runs on hosted compute. Each run counts toward the model stats.

Model card

Trained on the Customer Support Dialogues mission. Labels a multi-turn chat with the customer intent (billing, outage, refund, delivery, account, other) and predicts whether the issue will resolve in-chat. Ships as a small classifier head on a multilingual encoder; fast enough to run on every incoming ticket.

Metrics

accuracy
0.93
macro f1
0.90
languages
en, es
rows verified
30

Data lineage

Every training row came from these missions and passed a human review. Hunters were paid 120 $POD for it.